Work experience
Jobs that taught me to work fast and accurately with customers, and certifications that back up my technical skills.
Roles
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Cashier / front-of-house staff
Pizzeria Bros, Montréal, QC
- Processed 30 to 50+ orders per rush shift on the point-of-sale system, keeping orders and payments accurate under pressure.
- Coordinated with kitchen staff to keep turnaround consistent during peak hours.
- Point of sale
- Payment accuracy
- Working under pressure
- Teamwork
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Server
Aaqsanit Hotel, Iqaluit, NU
- Relocated to a remote northern community and ramped up quickly to full table-service capacity with a new team.
- Managed 6 to 8 tables at once in a fast-paced hotel restaurant.
- Adaptability
- Fast onboarding
- Customer service
- Multitasking
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Call centre agent, L'Oréal Paris account (contract)
IntouchCX, Toronto, ON (remote)
- Resolved about 50 inbound calls and emails a day for a major consumer brand, consistently meeting service-level and quality targets.
- Kept accurate CRM records of every customer interaction.
- Customer support
- CRM
- Service-level targets
- Remote work
Certifications
Tap a card to see what it covered.
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IBM on Coursera
Prompt Engineering Basics
Topics covered
Zero-shot prompting Few-shot prompting Chain-of-thought Prompt patterns Generative AI
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Amazon Web Services
AWS Cloud Practitioner Essentials
Topics covered
Core AWS services EC2 S3 Global infrastructure Shared responsibility model IAM and security Pricing and billing
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IBM on Coursera
Databases and SQL for Data Science with Python
Topics covered
SQL queries JOINs Relational databases Python database access Data analysis
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Meta on Coursera
Version Control
Topics covered
Git GitHub Branching and merging Collaboration workflows Command line
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IBM on Coursera
Introduction to Software Engineering
Topics covered
Software development lifecycle Agile and Scrum Waterfall Software architecture basics Team roles